Kiosk360 · Customer Experience Management
Customer Complaint & Feedback ManagementCapture feedback. Track complaints. Improve service.
Collect customer complaints, feedback and suggestions through in-store kiosks or QR codes. Assign requests to the right team, monitor response times and keep customers informed from submission to resolution.
See Kiosk360 in Action
Get a free 15-minute personalized demo for your company.
Why Kiosk360
A complaint register, feedback form and helpdesk — in one system
Most stores still collect complaints in a register or on WhatsApp, and nobody knows which ones were solved. Kiosk360 gives every complaint a ticket number, an owner, a deadline and a written resolution, so management can see exactly how each store treats its customers.
Retail & footwear chains
Refund, exchange and billing complaints tracked store by store.
Restaurants & cafés
Table-side QR feedback on food, service and hygiene.
Hospitals & clinics
Patient feedback and grievances routed to the right department.
Showrooms & service centres
Service complaints with SLA deadlines and escalation.
Hear every customer — not just the ones who shout
Customers choose what they want to share, pick a reason, add a star rating and submit. Each submission becomes a numbered ticket with customer name, phone, store and invoice details.
Complaints
Linked to a reason (refund, billing, product quality, staff behaviour…) and routed to the department responsible. Tracked against SLA until resolved.
Feedback
Star ratings and comments on every visit. See average rating per store and month, and spot dips before they turn into bad online reviews.
Suggestions
Ideas straight from the shop floor — product range, store layout, service — collected in one place for management to review.
From kiosk tap to closed ticket in five steps
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01
Customer raises a ticket
At the store kiosk or by scanning the store's QR code — complaint, feedback or suggestion.
-
02
Admin assigns it
Set priority and assign to a staff user — one by one or in bulk from the Assign screen.
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03
Department HOD is emailed
Each complaint reason maps to a department and its HOD, who gets the full ticket by email.
-
04
Resolution is recorded
The HOD's reply and the action taken — refund processed, replacement arranged — go on the ticket timeline.
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05
Customer hears back
Reply by SMS, email or phone call, then close the ticket. Every step is time-stamped.
Complaint & feedback dashboard for every store
Monthly trends by ticket type, status breakdown, top complaint reasons, tickets by store, department and HOD, average rating, and a critical-alerts panel for anything overdue.
- Search by ticket no., invoice no., customer name or phone
- Filter by type, status, store, priority and department
- One-click export to Excel
Total tickets
128
Open
14
Resolved in SLA
91%
Avg. rating
4.3 ★
Top complaint reasons
| Ticket | Reason | Store | Priority | Status |
|---|---|---|---|---|
| #00010 | Refund issue | Store A | High | Assigned |
| #00009 | Product comfort | Store B | Low | In progress |
| #00008 | Discount issue | Store C | Medium | Resolved |
Illustrative sample data
Built for the people who close the loop
Assign & bulk assign
Queue of unassigned tickets with oldest-first sorting, priority setting and one-click bulk assignment.
Resolve screen
Ticket list on the left, full details on the right: customer issue, SLA progress bar, activity timeline, HOD replies and resolution.
Email & SMS to HODs and customers
Tickets are emailed to department heads; replies are logged on the ticket. Each company sets up its own email and SMS gateway.
Multi-company, multi-location
Run many brands and stores from one panel. Each company gets its own logo, kiosk URL and downloadable QR code.
Simple masters
Departments with HOD, locations, companies, complaint reasons linked to departments, and resolution actions.
Staff screen
A focused view for store staff to see and act on the tickets that are theirs.
SLA tracking & auto-escalation — no ticket goes overdue
Set resolution hours for every ticket type and priority. The clock starts when the ticket is submitted and pauses only when it is put on hold. When a ticket breaches its SLA, Kiosk360 acts automatically:
- Auto-escalate to manager — reassigned for immediate attention
- SMS & email alert — manager and assigned staff are notified
- Flagged on the dashboard — shown in Critical Alerts with an overdue badge
Resolution time matrix (hours)
Default targets — change them to suit your business
| Ticket type | Critical | High | Medium | Low |
|---|---|---|---|---|
| Complaint | 4 | 8 | 24 | 48 |
| Feedback | 8 | 24 | 48 | 72 |
| Suggestion | 24 | 48 | 72 | 96 |
[Google review text appears here, pulled in from your Business Profile]
Google review management with AI replies
Connect your Google Business Profile and Kiosk360 syncs reviews for every linked location daily. Filter by store, rating and date, let AI draft a reply, approve it, and publish — without logging in to Google.
FAQ
Questions about Kiosk360
What is Kiosk360?
Kiosk360 is complaint, feedback and suggestion management software by Inquisitor Infosoft. Customers raise tickets from an in-store kiosk or by scanning a QR code, and your team assigns, routes, resolves and replies to each ticket from one admin panel.
Do I need special kiosk hardware?
No. The customer screen runs in a web browser, so any tablet or touch screen with internet works. Each company also gets its own link and QR code, so customers can raise a ticket from their own phone.
Can I manage multiple stores or brands?
Yes. Kiosk360 supports multiple companies and multiple locations in one panel. Each company has its own logo, kiosk link, QR code, email and SMS settings.
How are complaints sent to the right department?
Every complaint reason is linked to a department, and every department has a head (HOD) with phone and email. The ticket is emailed to the HOD, and their reply is saved on the ticket timeline.
How does SLA and escalation work?
You set resolution hours for each ticket type and priority. If a ticket crosses its SLA, Kiosk360 can auto-escalate it to a manager, send SMS and email alerts, and flag it as overdue on the dashboard.
How do customers get a reply?
After the resolution is recorded, your team replies to the customer by SMS, email or phone call, and the ticket is closed with the action taken.
Can Kiosk360 manage my Google reviews?
Yes. Connect your Google Business Profile to sync reviews for each location daily, get AI-drafted replies, approve them and publish — from the same admin panel.
How much does Kiosk360 cost?
Pricing depends on the number of stores. Contact us for a free demo and a quote for your business.
See Kiosk360 running for your stores
Book a free demo. We'll set it up with your stores, departments and complaint reasons so you can try it on a real kiosk.